City Index Reviews Read Customer Service Reviews of www cityindex.com 6 of 20

Yes, the MT4 platform supports automated trading via Expert Advisors (EAs). You can also use FX Blue’s suite of tools and download from the MetaTrader Market, making it suitable for advanced strategies and hands-free trading. City Index offers a stable, transparent trading environment backed by nearly a century of institutional knowledge through 🇺🇸 StoneX.

Searching Property Data

Clients can trade more than 4,700 stocks from multiple exchanges while index and metal CFDs can be traded on a cash or futures basis. Additionally, traders enjoy access to pre-market and after-hours trading on over 70 popular U.S. stocks. City Index also offers cryptocurrencies, but only for its Australian clients.

  • It also isn’t clear how much spreads widen during off-market hours, raising the potential for unanticipated trading costs
  • He has served as a registered commodity futures representative for domestic and internationally-regulated brokerages.
  • The series aimed to educate participants and viewers on trading strategies and market dynamics.
  • City Index’s Australian operations faced repeated regulatory scrutiny by the Australian Securities and Investments Commission (ASIC), primarily concerning client money management and misleading statements.

A Forex Tour?

We hope to hear more about your experience with our platform so that we may use that feedback to keep improving it. Please reach out to our support team by email with any issues, comments, or suggestions. We offer different leveraged accounts strictly based on regulation. A leveraged account allows you to trade with a margin of the funds deposited into your trading account.

More Forex Guides

ForexBrokers.com has been reviewing online forex brokers for over eight years, and our reviews are the most cited in the industry. Each year, we collect thousands of data points and publish tens of thousands of words of research. City Index’s web platform includes trading layout charts, watchlists, news headlines, and Trading View signals. We also review each broker’s regulatory status; this research helps us determine whether you should trust the broker to keep your money safe. As part of this effort, we track 100+ international regulatory agencies to power our proprietary Trust Score rating system. Check out ForexBrokers.com’s picks for the best forex brokers in 2025.

Which really drills down into where you are trading well and where you are losing money. At BrokerNotes.co, our data-driven online broker reviews are based on our extensive testing of brokers, platforms, products, technologies, and third-party trading tools. Our product testing extends to the quality and availability of educational content, market research resources, and the accessibility and capabilities of mobile platforms and trading apps. We also dive into each broker’s trading costs, such as VIP rebates, inactivity fees, custody fees, bid/ask spreads, and other fee-based data points. Thank you so much for taking the time to leave a review about our services. As we continuously strive to find ways to improve our products and services, we look forward to hearing more from you about your trading experience.

We encourage constructive feedback

  • MT4 is available for City Index traders – albeit with fewer markets to trade – and MT5 is only available in select regions for City Index clients.
  • Differences such as slippage and fill times may occur under real market conditions.
  • An experienced media professional, John has a decade of editorial experience with a background that includes key leadership roles at global newsroom outlets.
  • City Index is a brokerage that specializes in CFD trading, spread betting, and Forex trading.
  • Advanced traders, meanwhile, can open a professional account and take advantage of higher leverage and the broker’s sophisticated trading tools.
  • Then the second through fourth time I was able to Chat with the Help Desk they were outstanding in their willing…

City Index’s trading tools include high-tech trading platforms like WebTrader and MetaTrader 4 (used by millions of traders around the world). Traders can also access Performance Analytics, SMART Signals, Trading Central, Advanced Charts, and alerts to help them. The wealth of educational and analytical resources leads us to conclude that this broker is very suitable for new traders. That’s not to say that experienced traders can’t benefit from this broker, as the tools, high-tech platforms, and other features have a lot to offer professional-level clients. City Index provides three robust trading platforms—Web Trader, TradingView, and MT4—designed to suit traders of all experience levels.

My main criteria when trading has always been simplicity and speed of trading platform which City Index provides. Also flexibility of of being able to log on to more then one device at anyone time. I have always been provided excellent service by City Index whenever I had queries. While we do pride ourselves on providing our clients with competitive spreads, we understand that some trading strategies may be more difficult to implement in a fast-trading trading environment.

RationalFX, a company with over 20 years of experience since its founding in 2005, has established itself as a credible authority in the industry. With an impressive collection of over 2500 reviews on Trustpilot, boasting a score of 4.2, it’s clear that Rational FX has built a reputation for providing reliable and unbiased information. City Index strives for transparent and fast processing times. While there are no fees for most deposit and withdrawal methods, traders should be aware of potential third-party charges or fees imposed by their bank or payment provider. Additionally, withdrawal requests may require identity verification for security reasons, which can slightly extend processing times.

Response is fast & it does help in my…

Blain’s insights have been featured in the New York Times, Wall Street Journal, Forbes, and the Chicago Tribune, among other media outlets. John Bringans is the Managing Editor at ForexBrokers.com. An experienced media professional, John has a decade of editorial experience with a background that includes key leadership roles at global newsroom outlets. He holds a Bachelor’s Degree in English Literature from San Francisco State University, and conducts research on forex and the financial services industry while assisting in the production of content. Steven Hatzakis is a well-known finance writer, with 25+ years of experience in the foreign exchange and financial markets.

You can trade on MT4 and MT5 with City Index, but functionality and market access is not as good as their main proprietary trading platform or some of their MT4 competitors. You can only trade around 84 markets on MT4 through City Index, but if you just want to trade the major markets, City Index is a good broker for MT4 based on their regulation, service and pricing. Could you please contact our support team with your trading account details so we can assist you further with your inquiry. We would like to help you with your issue, however we require more detail and clarification. If you believe a trade was executed improperly, please don’t hesitate to reach out to us so that we can conduct a thorough investigation. For assistance, please contact our support team by phone (once connected, please select “9” to speak with a representative).

Investing in financial instruments, commodities, and other assets carries inherent risks, and there is a possibility that you may lose your entire investment. It is essential to be fully aware of these risks before engaging in any trading activity. City Index offers competitive and flexible trading conditions tailored to different trading strategies and asset classes.

I recently signed up with City Index and I’m quite pleased. The withdrawal time is reasonable, and the leverage options are great for maximizing my trades. City Index does not impose a fixed minimum deposit, allowing traders to begin with an amount they are comfortable with. Larger deposits unlock additional benefits, such as eligibility for interest payments on average balances above £20,000 for 🇬🇧 clients. City Index stands out as a powerhouse in global trading.

NinjaTrader is a modern futures trading platform that offers advanced charting, low-cost trading, and multi-device access. It provides powerful analytics, customizable tools, and free City Index provides three main platforms – Web Trader, TradingView, and MetaTrader 4 (MT4) – suiting both new and experienced traders. City Index offers 24/5 support via phone, email, and chat. Most form submissions are answered within one business day, and a comprehensive FAQ section addresses common queries, providing timely assistance to traders. City Index delivers a comprehensive education suite for traders of all levels.

Following the acquisition by StoneX Group, City Index became part of StoneX’s global retail brokerage division. Under the new ownership, City Index UK’s legal entity was renamed StoneX Financial Ltd, though the City Index brand continued to operate specifically for retail customers. In 2022, City Index underwent a rebranding and updating its trading platforms to include Advantage Web Trader, TradingView, and MetaTrader 4.

These bonuses typically provide a percentage-based boost to your deposit, giving you extra funds to trade with. For example, you might receive a 50% bonus on your deposit, allowing you to trade with additional leverage. Overall, City Index provides a cost-effective trading environment, with transparent fees and minimal additional charges for most transactions. This fee structure is ideal for both beginners and experienced traders aiming to maximize their profitability.

Each platform delivers advanced analytics, automation, and intuitive tools, ensuring users can execute strategies efficiently and access real-time market insights tailored to their trading style. Founded in 1983 in 🇬🇧 London, City Index has accumulated more than four decades of trading experience. Over one million traders trust its award-winning platforms and services, which are available across multiple global markets and backed by a strong legacy of innovation and regulation.

Fees, Spreads, and Commissions

Customer service fast response, but back office process for update of address take too long 4 days no update until call in to customer service then get a response. City Index’s Australian operations faced repeated regulatory scrutiny by the Australian Securities and Investments Commission (ASIC), primarily concerning client money management and misleading statements. In October 2012, ASIC fined City Index Australia twice for making misleading statements on its website regarding client funds. In April 2013, ASIC imposed an enforceable undertaking on the broker after identifying serious deficiencies in client money handling practices, mandating the appointment of an independent auditor. In January 2011, the UK Financial Services Authority fined City Index £490,000 for substantial deficiencies in transaction reporting. Between November 2007 and September 2009, City Index incorrectly reported approximately two million transactions, representing nearly 60% of its https://traderoom.info/city-index-forex-broker/ total required reports.